Customer Service

Privacy Policy
Moorabool Antique Galleries values your privacy, and will never sell, share or distribute any info about our customers.

Return Policy
Moorabool guarantees the authenticity of all stock. On purchase, a ‘Guarantee of Authenticity’ is issued with the piece, clearly stating date and condition. If there is any disagreement with this documentation, and the mistake can be proven, a full refund will be issued upon receiving an opinion from an expert in the field, in writing. Note: Our knowledge is based on the latest research in the field at the time of sale; we cannot be held responsible for discoveries and changes in attribution which take place after the date of sale.

Terms & Conditions
Our website is not the sole retail outlet for our stock; it is also available in our premises. In the unusual occurrence of a simultaneous sale both online and in premises, the premises sale takes precedent (as the goods have already left the premises). The website is updated at regular intervals, however items that are not available may still appear on the website. An email with acknowledgment of availability will be sent to confirm the item is available before any money is collected. If already paid for (ie a PayPal payment) we will issue a refund.

Making a purchase is simple; click on the ‘purchase’ button on an item to instigate a purchase, fill in the contact details, and we will be in touch with shipping quotes for you to chose from. After payment, we have a short shipping time, subject to destination & item, which allows us to carefully ship for delivery to your door. We accept cash (on pick-up) , major credit cards, direct bank deposit, and paypal.

We can post to almost any corner of the globe; we require insurance to be taken out, and all packages will be sent ‘trackable’. There are several different methods, including the major shipping companies and the ordinary postal service; we will provide you with a range of quotes. Our packing is done to the highest standards, which relies on our long experience. We understand the stresses a package will be under on an international delivery, and pack accordingly. We have a superbly high success rate in shipping very fragile things.

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